Returns & Refunds Policy

At JOI, we stand behind the quality of our plant-based bases and want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day return window for unopened products to ensure you find the perfect fit for your kitchen.

1

Initiate Your Return

Contact our customer support team within 30 days of delivery with your order number and reason for return.

2

Prepare Your Package

Ensure the product is unopened and in its original packaging to qualify for a full refund.

3

Ship It Back

Affix the provided prepaid shipping label to your box and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the return, we will process your refund back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing