Frequently Asked Questions
Everything you need to know about JOI products, shipping, and our commitment to quality.
How should I store JOI products to ensure freshness?
Our plant-based bases are shelf-stable and should be stored in a cool, dry place. Once opened, they do not require refrigeration, though we recommend keeping the lid tightly sealed to maintain optimal flavor for up to 12 months.
What is your shipping policy for perishable items?
We offer standard and expedited shipping across the continental US. Orders are typically processed within 1-2 business days. Since our concentrates are shelf-stable, they do not require dry ice or insulated packaging during transit.
Are JOI products gluten-free and vegan?
Yes, all JOI products are 100% vegan, gluten-free, and non-GMO. We prioritize clean labels, using minimal ingredients without added preservatives or fillers.
What is your return policy if I am not satisfied?
Due to the food-based nature of our products, we cannot accept returns. However, your satisfaction is our priority. If your order arrived damaged or if you are unhappy with your purchase, please contact our support team within 14 days for a resolution.
Do you offer a subscription discount?
Absolutely! When you choose our 'Subscribe & Save' option, you receive a 10% discount on every recurring order. You can easily modify, skip, or cancel your subscription at any time through your account portal.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as digital wallets including PayPal, Apple Pay, and Google Pay for a seamless checkout experience.